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COVID-19 Update

Dear Customers and Partners:

We hope this message finds you well and safe, and that your family, friends and community are as well. This is an unsettling time for all of us and events and information are fluid. Like you, we are closely monitoring the situation as well as guidance from federal, state and local officials, and we will be using this and other communications channels to be in touch with relevant information in a timely fashion.

First, we want to assure you that the health of our employees is our top priority, and we will continue to work with domestic and international officials to ensure their safety. We have deferred all business travel, as well as instituted work-from-home and technology-first meeting policies where possible to ensure our people remain safe.

We also have put in place limited external visitor access, robust screening, social distancing and cleaning protocols to protect our employees who continue to run our manufacturing operations.

These enhanced safety protocols also serve to protect those outside of our company with whom we work, including our customers, suppliers, and partners, including those of you who may visit our sites to make critical deliveries or further important projects.

Second, we continue to operate the company globally. We have a robust business continuity plan that balances employee safety with the ability to get our products to market, run logistics and manage the supply chain from multiple locations with a wide range of suppliers and partners. We remain committed to delivering to our customers, and our sales teams are available to support them as always, along with our dedicated engineering and support staff.

We are taking the key learnings from our recent extended factory shut-down experience in China, which allowed us to return to a normal operating cadence rather quickly and avoid any COVID-19 impact among our employees while applying best practices across the manufacturing operations based in Durham, NC. Should we encounter challenges as this situation progresses, you can be assured that we will communicate transparently and regularly with you so that we can manage through them together.

Finally, we appreciate your collaboration, partnership and understanding during this unprecedented time. We remain focused first and foremost on the health and safety of our people, our families and our communities, but also on our commitments to you. Please reach out at any time with questions or concerns.

Gregg Lowe
Chief Executive Officer

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